Specialized Services For Practical Solutions.
UCB is dedicated to enhancing the overall accounts receivable management process. Part of that effort means using automated resources and part of it comes down to the collective talents of our employees. Yet, both aspects depend on taking the right actions early and often in a coordinated manner to maximize collections and retain customers before they get out of reach.
Customized reporting packages – Depending on the requirements, UCB can structure our progress reports with details on each account, including dates, types and number of debtor contacts; then, take action to forward documentation by hard copy or through our reporting portal.
Assignments that are always accepted – Within 24 hours of activation, accounts are assigned to specific collectors who work the cases from the time of placement until the debts are collected, cancelled, returned or sent to our skip tracing group.
Prioritizing accounts for better payback – While all accounts are pursued, regardless of age or balance, UCB does employ formulas that dictate the order in which they are worked – all to optimize early stage liquidation and cash recovery for our clients.
Letters of the law – UCB issues initial demand letters within two days, making up to four subsequent collection attempts by mail before recall. All letters are subject to review and approval prior to distribution.
Collections by telephone contact – Contact attempts are made during the day, at night and on weekends at both home and work numbers as allowed by law.
Payment plans for paying down balances – Accounts may be set up for payment plans, including reminder notices sent by mail and reminder calls made in advance of the scheduled due date, with follow-up calls placed in the event of further delinquencies.
Graduated collection and debt resolution methods – Up to 15 attempts must be made to establish initial contact on all accounts within the first 30 days, regardless of age or status, except in the case of bankruptcy, disputes, etc. The tone of each communication is non-threatening and courteous, while communicating a growing sense of urgency.
The window of opportunity between initial billing and receiving past due payments in full can be short. UCB has the tools, techniques and technology to make an immediate impact on your bottom line.