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| Senior Management |
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| Sam began his career at UCB in 1975. He spent
over 10 years in the capacity as a collector and has held every operational
management position within the company during the past 31 years. Sam’s
tenure has given him an intricate knowledge of the entire business, both
operational and administrative. Additionally, he has worked closely with
our IT group to design and develop our proprietary CUBS software system.
Sam is recognized by his peers as one of the most innovative visionaries
in the accounts receivable management industry today. UCB’s success
is greatly attributable to Sam’s experience, vision and his dedication
to the prosperous future of UCB. |
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Sanju Sharma has recently been appointed CEO and President for UCB, Inc. He has over 15 years of experience in call center management, and has held several positions within the industry. Prior to joining UCB, he helped IntelliRisk start up a large call center in 2002, which UCB now operates as one of its financial services operations. Prior to that, Sanju had significant consulting experience in strategic planning, profit and loss analysis, client relationship management, and overall organizational growth development. Through Sanju Sharma's vision, UCB has tripled in size over the last 4 years. He has worked with management at UCB in creating a culture that has enabled the company to deliver exceptional client performance. This has allowed UCB consistent and increasing opportunities to grow by adding more clients and increasing work flow from existing clients. Sanju started in the business as a collector and has learned every aspect of the business over the past 15 years in the industry. He holds a Bachelor's degree in Finance from Bowling Green State University, and currently oversees the company from one of his offices in Fort Lauderdale, Florida. |
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| Joan is a 37 year employee of UCB. She is responsible
for overseeing the financial health of the organization. Joan’s
expertise and experience has been instrumental in guiding the corporation
through tremendous change and growth. Today Joan oversees all financial
aspects of the corporation including financial accounting and bookkeeping
activities. Joan holds a B.S. in Business Administration and Accounting
from the University of Toledo. |
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| Erin brings more than 17 years of information technology and information security expertise to UCB. Erin leads our corporate security division that protects the confidentiality, integrity and availability of UCB's information systems and data assets. Prior to her work as Chief Security Officer, Erin served as Director of Information Security and Network Services at the oldest accounts receivable firm in Chicago where she developed the IT infrastructure, security and policy from the ground up. Her unique experience lies in the fusion of collection operation management knowledge and the ability to conjoin security with operation initiatives. She has also worked in various professional and consultant capacities for Ernst & Young LLP and Accenture; including technology, infrastructure services, security operations, and customer and agency call centers. Erin holds a B. A. degree in Management from Columbia Chicago and is in pursuit of her Masters of Science in Information Security Management from SANS Institute. |
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| Phil has a 25 year track record of sustained success in creating and building profitable organizations. He has significant experiences and successes in all facets of business development, profit & loss, strategic planning, market analysis, marketing and customer relations. During the past 17 years of his career, he has been focused exclusively in the receivables outsourcing, collections, customer care and call center industry and has been employed by several leading accounts receivable management companies. He is an active member of the American Collections Association, and has participated as a speaker at several industry conferences. Phil is responsible for the management of our key client relationships. He works closely with each sales executive, IT group, client service and operations departments with the goal of ensuring total client satisfaction. Phil is a graduate of San Diego State University. |
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| Jeff joined UCB in 2000 upon the sale of his collection business to the company. During the past 21 years in the industry, he has attained valuable experience in every discipline of executive agency management. Jeff's role at UCB has been to drive high-level company development and growth through market analysis, company architecture, resource development and deployment, and vertical market penetration. His work has served as a point of entry into the financial services, telecommunications, and government markets, managing key client relationships. Jeff headed up the analysis, selection, and procurement of three of the company's large call center properties. Jeff lives and works in the Columbus, Ohio area and holds a BS and MBA from The Ohio State University. |
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| Following John’s 1997 admission to the Florida Bar, John joined a small accounts receivable agency where he held the positions of General Counsel and Vice President of Operations. He was employed in the same capacity due to a merger, from 1999 until 2003, by one of the largest collection and customer care companies. John joined UCB in 2003 to assist with the growth and solidification of the Financial Services Division. John holds a B.A. in International Affairs from The Florida State University and a Juris Doctorate from The University of Dayton School of Law. |
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| Dawn Balduf has 15 years of receivables management experience in the healthcare marketplace, both in management with accounts receivable agencies as well as 7 years in a CBO environment with a large hospital system in Toledo, managing self-pay revenue of over $132M. She served on Catholic Healthcare Partner's task force charged with reviewing CHP's guidelines and practices for assisting the self-pay population. Dawn developed an internal Medicaid eligibility unit of 35 staff members. She implemented front-end strategies that took bad debt as a percent of gross revenue from over 5% down to 1.3% over a five-year period. |
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| Mark, a 2004 addition to UCB, has gained considerable systems knowledge specific to collection enterprises throughout his career. He has held information systems leadership positions with IT specialty companies, as well as the one of the largest accounts receivable companies within the United States. Mark has proven an excellent addition to our team and an asset toward the assurance of system preparedness through our growth. Mark attended Brigham Young University where he earned a B.S. in Information Management. |
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