Thinking beyond the bottom line.
UCB knows that the ability to retain customers, recover funds, balance finances and maximize cash flow is much more complex than what a spreadsheet will tell you. Every client is unique. And, so is the way we treat them. At UCB, it’s what creating “Intelligent Solutions” is all about.
Personal consultation in practice.
UCB was founded on serving the wants and needs of our clients. And, while many things have changed since our first days in 1959, our commitment to establishing mutually consultative relationships with our clients remains the same. It’s an approach rooted in family values and is the guiding philosophy that’s enabled our company to maintain a pattern of steady growth.
Strategies for systematic success.
While UCB employs the most advanced first and third party recovery techniques, call center resources and performance analytic technologies, we’re not about to approach your business with some “off-the-shelf” solution. We understand that “one-size-does-not-fit-all.” So, we will work with you to customize the modular solutions you need to get the results you want.
Execution of superior solutions.
UCB has taken a poignant role in the industry to make certain our processes and procedures are superior to industry standards. We have hiring practices to ensure all of our client’s are supplied with a team of experts. We believe our people are the key to our success. Through training, corporate culture, ongoing monitoring and proper incentive plans UCB has established a positive and successful work environment. Our personnel treat your customers with respect and dignity. We establish a relationship with the customer and provide the customer with resources and options. Client/Vendor relationship and customer service have been elevated by UCB and thus recognized and appreciated by our clients. We are proud to offerour clientswith the same elevated expectation of performance and customer service that is superior to the industry norms.
Relevant Reporting Performance Measurement Analytics (PMA)
UCB’s reporting framework allowing key business indicators to be clearly identified and aligned against your goals and objectives. Our PMA reporting enables quick and easy access, which is provided to anyone involved with the management and undertaking of the business and collection processes. This information provides a clear understanding of recovery results on the portfolio entrusted to our care.
ISO 27002 Certified
ISO 27002 is a comprehensive set of controls comprising best practices in information security. It is an extremely comprehensive and detailed standard. Compliance, therefore, requires both a methodical and measured approach. ISO 27002 also requires commitment, as well as access to appropriate tools and products. UCB’s internal management developed and enforces a clear policy direction and demonstrates support for, and commitment to, information security through the issue and maintenance of an information security policy across the organization. UCB is ISO 27002 compliant, certified by Crimson Security. Being ISO 27002 compliant means you can be assured UCB goes above and beyond to protect our client’s and each of your customer’s private information.
Preplanning & Implementation
UCB’s success is based on a commitment from the Chairman down through our organization to design a workflow process that is congruent with its client’s desires to maximize the processes and procedures taken on customer accounts. UCB has successfully done this by assigning a dedicated Contract Liaison that will work with an assigned implementation team of subject-matter experts to create a detailed project management plan during the implementation phase to service all of our clients unique needs and then by monitoring all phases of operations pertinent to the services being provided to you with on an ongoing basis.
Superior Customer Service
A dedicated client service team will become familiar with your wishes and be available when you need them. UCB knows to be successful we must offer supporting staff that works hard to maintain our position as the premier provider of intelligent solutions in various markets. Each member of this group is trained specifically to work within your industry. Upon completion of specific industry training, a team is then dedicated to each client. The members of these teams are then trained on client-specific initiatives for your customer accounts.
Intelligent Solutions sets UCB apart from the rest.
UCB is consistently seeking to push the edge of innovation, elevating expectations within our company’s internal and external processes and procedures in order to produce results, which exceeds even the loftiest expectations. UCB is the only company constantly trying to do the impossible, adding value at every touch point, therefore accomplishing the level of customer service, performance and results our clients expect. We utilize distinctive capabilities that are difficult to replicate and superior to our competition, including:
- Propriatary processes
- Strong leadership
- Tacit knowledge and skills passionate teamwork
- Unparalleled employee learning institute
- Family value based culture
- Pragmatic problem solving
- Best of breed partnerships
UCB believes a synergistic combination of our distinctive and reproducible capabilities is the perfect balance for providing advanced solutions and service within the industry.