Early-Out Programs

UCB has developed and implemented customized pre-bad debt, self-pay recovery programs for over 12 years. We use advances in technology to interface with hospital systems in with minimal involvement necessary from hospital information systems' support staff. We actually become your customer service and collection department. We offer all or any portion of the following programs as part of our outsourced services:

• Day one programs (or at any point that fits your work plan)
• Payment plan monitoring
• Third Party precollect letters and calls
  
• Charity care follow up
• Mail return updates
• Insurance verification and rebilling

Our staff is trained from a customer service perspective to resolve patient concerns. The training program covers the client's healthcare revenue cycle in addition to providing superior customer service techniques. When representatives are assigned to a clients project, they are given additional training on that hospital's specific system, financial credit policy guidelines and the cultural vision and mission of our client.

Our customized Self-Pay Outsourcing program accelerates cash from self-pay accounts and reduces A/R days. It also increases patient satisfaction, reduces complaints, and reduces accounts written of to bad debt. A well-defined self-pay process should be an asset in terms of patient satisfaction scores and repeat business.Let UCB show you how to get the greatest return from outsourcing your Self-Pay accounts.