The UCB Learning Institute:
People at the heart of the process.
The most comprehensive program of its kind in the industry, the training provided through The UCB Learning Institute ensures an unmatched level of quality, service and performance at every touch point. Representatives must complete three phases of university-level coursework designed to teach them how to treat non-paying patients fairly, ethically and professionally – without exception. They attend classes in a campus-style environment that reinforces compassionate proven customer care and debt-recovery techniques.
UCB knows there is a true distinction to be made between patients who fall into debt as a result of an illness compared to those who simply may overextend themselves by choice. All situations are sensitive and unique, that’s the way our representatives are trained to handle every scenario. It’s a way of doing business that sets us apart, and just another reason why we guarantee you a healthier return.