The Right Resources In The Right Hands.
There is more than one way to reach consumer and business taxpayers who have fallen off track with resolving their accounts or paying their outstanding debt. At UCB, we leave no stone unturned. By implementing customized proprietary collection software, in combination with IAT’s CT Center, the industry’s #1 choice in predictive dialers, we are able to increase the number and effectiveness of our contacts. It all leads to higher returns – both on your investment in us and our investment in the latest applications. All tools utilized in the collection process are defined in accordance with laws and regulations specific to our client and industry. You can be confident UCB will ensure strict compliance throughout our entire collection process.
The line on interactive calling (IC) outbound – Phone contacts are made automatically during the day, after hours, on weekends or by user-defined parameters.
Straight talk on inbound calling – Blended with outbound calls made by representatives, these calls are automatically routed to specific teams assigned to your account.
Directions in skills-based routing – Calls may be routed to selected representatives on the basis of their skill level and assignment, or by other factors, such as the language, account number, balance amount or age of the caller.
Pre-announce features that ring true – This function announces the presence of a CT-center generated call, allowing the person receiving it to quickly access account information, or transfer the call to the appropriate party.
