Healthcare
UCB has developed and implemented customized pre-bad debt,
self-pay recovery programs for over 10 years. We use advances
in technology to interface with hospital systems in a
real-time mode with minimal involvement necessary from
hospital information systems' support staff. We actually
become your customer service department. We offer all
or any portion of the following programs as part of our
outsourced services:
• Day One Programs (or
at any point that fits your work plan)
• Payment plan monitoring
• Precollect letters
• Charity care follow up
• Mail return updates
• Insurance verification and rebilling
Our staff is trained from a customer service
perspective to resolve patient issues. The training program
covers the client's healthcare revenue cycle in addition
to providing superior customer service techniques. When
representatives are assigned to a clients project, they
are given additional training on that hospital's specific
system and financial credit policy guidelines.
Our customized Self Pay Outsourcing
program accelerates cash from self-pay accounts and reduces
A/R. It also increases customer satisfaction, reduces
complaints, and reduces bad debt. A well-defined self
pay process should be an asset in terms of patient satisfaction
scores and repeat business.
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