Compliance
Compliance is a serious issue within the collection industry today. Federal laws and regulations require strict controls to be adhered to in every aspect of the business.  For this reason, UCB has established formidable standards for compliance.  These standards involve every aspect of compliance from agency administrative, process control, to physical security and staff member testing.

UCB is firmly committed to maintain an environment of exemplary compliance controls.  UCB places high priority on its collector training and testing programs.  Our philosophy is to hire the best people and provide the best tools available.  Our associates are closely guided through a comprehensive training model on HIPAA, FDCPA, GLB, and FCRA laws prior to their first call.  We consider on-going compliance training and testing to be paramount to success.  We also provide up to the minute information on the many other state and federal regulations governing the activities of debt recovery agencies. 

UCB Security Compliance

ISO 17799

UCB maintains security compliance through audit processes based upon the ISO 17799 standards.  Auditing takes place quarterly at UCB with audit reports from both internal security testing and audits as well as the annual comprehensive third-party review.  As with any security auditing process, UCB is very proud of the steps we have taken to uphold our security compliance.  The ISO 17799 audit tests the following security areas/domains of a company:

• Security Policy
• Organizing Security Information
• Asset Management
• Human Resources Security
• Physical and Environmental Security
• Communications and Operations Management
• Access Control
• Information Systems Acquisition, Development and Maintenance
• Information Security Incident Management
• Business Continuity Management
• Compliance

Being ISO 17799 compliant as well as the investment in our internal security team allows UCB to protect our client's data and information in manners that exceed other organizations.  Essentially, it allows UCB to maximize return on investment, minimize our business risk, and make certain of confidence in the performance of our daily business.  We want our partners to feel the same confidence when working with UCB's team.