UCB ensure personnel who are the very best in their fields of expertise, executing strategies to continuously improve performance. UCB strives to hire personnel with previous experience in the industry to ensure familiarity with the responsibilities, required functions and expectations

"UCB's entire training program is built around the vision, techniques and processes as described within the American Society for Training & Development's (ASTD) methodology and principals, offering a 3 level intensive and extensive training programs."

Ms. Kamaria Lawshe-Boatman
Director of Training
13 Years of Experience

The UCB Learning Institute:
People at the heart of the process.

 

The most comprehensive program of its kind in the industry, the training provided through The UCB Learning Institute ensures an unmatched level of quality and performance at every touch point. Representatives must complete three phases of university-level coursework designed to teach them how to treat non-paying customers fairly, ethically and professionally – without exception. They attend classes in a campus-style environment that reinforces proven customer care and debt-recovery skills with compassion.

At UCB, we know it’s important to be firm, but fair with every customer during the collections process. We also know that not all communications customers fall behind on their payments for the same reasons. All situations are unique – precisely the reason why our representatives receive client specific training to become experts in all aspects of handling your accounts, including service agreement terms and conditions, pre-disconnect charges, minimum monthly rates, and service plans. It’s a way of doing business that sets us apart as well, and just another reason why we can guarantee you higher rates of return without guesswork.