Communications

UCB's executive management has made a long-standing commitment to delivering the highest quality, most security sound infrastructure to the organization.

"As some equally sized organizations were developing IT powerhouses with staff numbers reaching near 100, UCB analyzed the environment in order to establish areas of efficiencies which could be reached with a smaller human staff by invoking automation, lessening human error."

Mr. Adam Woosley
Director of Information Technology
10 Years of Experience

People, programs & systems aligned with your needs.

With more than 1,000 employees and 9 call centers, UCB is large enough to handle communications portfolios of any size or scope. All contacts are conducted over dedicated T1 lines and Voice over Internet Protocol (VoIP) connections for enhanced security and confidentiality. UCB systems are capable of sending and receiving data in almost any format in both batch and real-time modes. A secure File Transfer Protocol (FTP) site is available for inbound data transmissions.

UCB utilizes advanced accounts receivable collection technology from Columbia Ultimate (CUBS). This technology is periodically updated for increased performance and productivity. Major system features include:

UCB raises your I.Q. in analytics.

At UCB, our exclusive approach to Identifying and Quantifying data and information sets us apart. Known by the formal term, Performance Management Analytics (PMA), UCB’s proprietary I.Q. methodology enables you to not only track financial trends and measure past results, but also empowers you to adjust to current conditions and estimate future returns. Even better, you can view it all online through web-based dashboard and balanced scorecard reports.