Initiatives Worth The Investment
UCB offers services that span the entire communications revenue cycle, from generating the first late payment notices and making secondary follow-up contacts to performing pre- and post-service interruption collections. It’s all part of why we’re able to deliver the positive financial growth you need and the professional operational support you want.
Solutions for cost-effective contacts – We use a mix of American Collectors Association International-approved compliant contact letters, a high volume of outbound and inbound phone contacts, and waterfall skip tracing strategies in a layered approach that optimizes collections, significantly improving recovery results in the process.
The case for UCB legal services – Knowing that laws differ from state to state, UCB strives to utilize attorneys who work within the same local courts and legal systems as the client. It’s a practice that positively impacts collections.
Reporting that connects – By providing our clients with data services designed for seamless electronic information exchange and real-time online web access, we’ve given them a resource for the most accurate and valuable reporting available for high volume account activity – a benefit made possible by our unique ability to analyze various performance analytics.
Improve your I.Q. for revenue – Within our approach to Identifying and Quantifying information, UCB utilizes a powerful, proprietary analytic modeling and scoring pre-process called Performance Management Analytics (PMA). This unique tool helps us identify micro and macro trends in revenue and collections processes, maximizing receivables and retaining more customers.
The official line on ISO 27002 compliance – At UCB, our ISO certification is proof that we go above and beyond to protect and secure private information pertaining to your customers. Third-party interests are always kept out of the equation.
There is a fine line between tracking down communications customers and motivating them to pay without losing their business. At UCB, we can help begin the conversations that end with satisfactory outcomes for everyone involved.