The UCB Learning Institute:
People at the heart of the process.
The most comprehensive program of its kind in the industry, the training provided through The UCB Learning Institute ensures an unmatched level of quality and performance at every touch point. Representatives must complete three phases of university-level coursework designed to teach them how to treat non-paying customers fairly, ethically and professionally – without exception. They attend classes in a campus-style environment that reinforces proven customer care and debt-recovery skills with compassion.
Just as there are wide ranging differences between customers who face termination of their utility service for unpaid balances and those who fall behind on payment plans due to the unexpected, there are distinct ways to motivate payment. All situations are unique and that’s the way our representatives are trained to handle them. It’s a way of doing business that sets us apart, and just another reason why we can guarantee you higher rates of return without guesswork.